Cancellation and Return Policies

Cancellation and Return Policies for Results Professional Marketing (RPM)

Monthly Pre-Paid Services Contracts Cancellation Policy

On monthly prepaid billing for services: if the minimum 6 months of the contract has been satisfied and a cancellation is requested and granted prior to 30 days notice or in the middle of a month, the hours accumulated on the project – beginning at the end of the last billing cycle up to the point of the date of cancellation – will be accumulated and billed at the hourly rate of $75.00 per hour, in the currency of the country in which the client is normally billed.

If the contract in question is still within the minimum six-month time frame requirement of the agreement and a cancellation is requested; then a calculation will be made based on the following: total amount billed, total hours of work accumulated, and the amount of time left owing on the contract.  This calculation will establish the number of hours spent from the beginning of the contract, in relationship to the actual payments received, and the amount of monthly payments left owing on the minimum six month contract.

The normal billing rate for hours of work done by Results Professional Marketing is $75.00 per hour. This hourly rate will be applied to the total hours of work accumulated plus what would have been paid by the client had the contract remained in force; then compared to the actual payments received up to the cancellation date.  If the dollar value of the hours accumulated at $75.00 per hour plus the remainder of the unpaid monthly payments is greater than the total payments received; the balance will be billed by RPM and paid by the client as the contract settlement.

These conditions must be met before official cancellation of the contract is issued.

Order Cancellation and Return of Delivered Product Policy

  • All returns must be requested within 20 days of original confirmed shipping date from warehouse.
  • All orders must receive an RRA: Request for Return Authorization, before return shipping.
  • All returned shipments must have a tracking number.
  • Return Shipping is at the cost of the customer.

Order Cancellation and Return of Delivered and Un-Opened Product Policy

The Request for Return Authorization “RRA” must be obtained prior to the returned item being accepted at the warehouse. Any shipments received without the RRA number clearly displayed on the packaging will be returned to the sender.

All returns of un-opened product will have a charge of 20% value of the product and a $20.00 service charge for handling applied to the refund.

Order Cancellation and Return of Delivered and Opened Product Policy

The Request for Return Authorization “RRA” must be obtained prior to the returned item being accepted at the warehouse. Any shipments received without the RRA number clearly displayed on the packaging will be returned to the sender.

All returns of opened product will have a charge of 50% value of the product and a $20.00 service charge for handling applied to the refund.

To begin the process of returning a product you need to Fill out this form.